Credit Cards
We accept VISA, MasterCard and American Express.
The total dollar amount of your order is deducted from your account at the time your order is placed. A receipt is included with each order. If the amount charged exceeds your credit limit, your order will be automatically cancelled.
Sales Tax
Sales tax is automatically applied to your VanessaNoel.com order in accordance with individual state regulations based on your shipping address.
Order Status & History
We will send updates regarding the status of your order, including when your order ships, to the e-mail address you provided when ordering.
Please log in to access web order status and history.
Returns & Exchanges
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return of unworn and unaltered merchandise within seven days of receipt of your order for an exchange or merchandise credit. Your merchandise credit excludes the cost of shipping.
Please note: white satin dyable styles, sale items, special orders, scented candles and tubes and NSM Perfume are FINAL SALE.
Returned merchandise should include the vendor packaging and be in the same condition as when it was received.
Please allow two to three weeks for the processing of your return.
Please be advised that returns of orders with In Store Pick Up will be accepted for exchange or merchandise credit within seven days of receipt of the email confirmation that the order is ready for pick up.
How to Make a Return By Mail
If you wish to return an item for merchandise credit, please email us at
[email protected].
In your email please include the following:
- Your name
- Your order number
- The item(s) you wish to return
Once we receive your email we will send you a Return Authorization Number. Please be sure to keep this number for your records. Returns will not be accepted without this number.
If you wish to exchange your item for an alternative size or style, we suggest that you return it for a merchandise credit and purchase the new item separately.
Shipping Your Return
On the packing slip that was enclosed with your order, please record your Return Authorization Number. Your Return Authorization Number must be included with your order to enable the processing of your return.
Enclose your packing slip with the item(s) you’re returning and ship to:
Vanessa Noel Couture
Attn: Web Returns
158 East 64th Street
New York, NY 10065
Please note VanessaNoel.com is not responsible for the cost of return shipping.
You will be notified via email once your return has been received and processed.
How to Make a Return In Store
VanessaNoel.com purchases may be returned to the Vanessa Noel New York boutique (located at 158 East 64th Street, New York, NY 10065) for exchange or merchandise credit within seven days of receipt of the order. Please be sure to bring all paperwork enclosed with your order.
Please be aware that VanessaNoel.com orders with In Store Pick Up may be returned to the Vanessa Noel New York boutique within seven days of receipt of the email confirmation that the order is ready for pick up.
Vanessa Noel New York Return Policy
Unworn and unaltered merchandise purchased in store may be returned within seven days of purchase for exchange or merchandise credit only.
Please note: white satin dyable styles, sale items, special orders, scented candles and tubes and NSM Perfume are FINAL SALE.
Vanessa Noel New York may occasionally host trunk shows and other in store events. Purchases made during trunk shows and other in store events are not eligible for return to Vanessa Noel.
When a gift is returned, a Vanessa Noel merchandise credit will be issued to the gift recipient in the amount the original purchaser paid for the item(s).
Price Adjustments
While prices are subject to change, exchanges and store credits made within 7 days of receipt of your online order will be given based on the receipt price at the time the order was placed on VanessaNoel.com.
Order Cancellation
Orders placed on VanessaNoel.com cannot be cancelled.
Pricing & Promotions
Any special pricing or promotions are exclusive of the Vanessa Noel online web store and not valid in any retail location.
Contact Us
We're happy to answer any questions Monday through Friday from 10am to 6pm.
Please feel free to contact us by phone at 1-212-906-0055, or via e-mail at
[email protected].
By purchasing goods and services on our website you are accepting the practices described above. If you do not agree to these terms, please do not purchase goods and services from our website.
