General Terms & Conditions

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return of unworn and unaltered merchandise within seven days of receipt of your order for an exchange or merchandise credit. Your merchandise credit excludes the cost of shipping.

Returned merchandise should include the vendor packaging and be in the same condition as when it was received.

Please allow two to three weeks for the processing of your return.

Please be advised that returns of orders with In Store Pick Up will be accepted for exchange or merchandise credit within seven days of receipt of the email confirmation that the order is ready for pick up.

 

If you wish to return an item for merchandise credit, please email us at [email protected].

In your email please include the following:

- Your name

- Your order number

- The item(s) you wish to return

Once we receive your email we will send you a Return Authorization Number. Please be sure to keep this number for your records. Returns will not be accepted without this number.

If you wish to exchange your item for an alternative size or style, we suggest that you return it for a merchandise credit and purchase the new item separately.

 

On the packing slip that was enclosed with your order, please record your Return Authorization Number. Your Return Authorization Number must be included with your order to enable the processing of your return.

Enclose your packing slip with the item(s) you’re returning and ship to:

Vanessa Noel Couture

Attn: Web Returns

158 East 64th Street

New York, NY 10065

Please note VanessaNoel.com is not responsible for the cost of return shipping.

You will be notified via email once your return has been received and processed.

 

VanessaNoel.com purchases may be returned to the Vanessa Noel New York boutique (located at 158 East 64th Street, New York, NY 10065) for exchange or merchandise credit within seven days of receipt of the order. Please be sure to bring all paperwork enclosed with your order.

Please be aware that VanessaNoel.com orders with In Store Pick Up may be returned to the Vanessa Noel New York boutique within seven days of receipt of the email confirmation that the order is ready for pick up.

 

Unworn and unaltered merchandise purchased in store may be returned within seven days of purchase for exchange or merchandise credit only.

Please note: white satin dyable styles, sale items, special orders, scented candles and tubes and NSM Perfume are FINAL SALE.

Vanessa Noel New York may occasionally host trunk shows and other in store events. Purchases made during trunk shows and other in store events are not eligible for return to Vanessa Noel.

 

When a gift is returned, a Vanessa Noel merchandise credit will be issued to the gift recipient in the amount the original purchaser paid for the item(s).

 

While prices are subject to change, exchanges and store credits made within 7 days of receipt of your online order will be given based on the receipt price at the time the order was placed on VanessaNoel.com.

 

Orders placed on VanessaNoel.com cannot be cancelled.

 

Any special pricing or promotions are exclusive of the Vanessa Noel online web store and not valid in any retail location.